Terms of Service

Last Updated: January 21, 2026

1. Acceptance of Terms

By using the Service, you agree to these Terms. If you do not agree, do not use the Service.

2. Who Can Use the Service

You must be legally able to form a contract in your location. If you are using the Service on behalf of an organization, you represent you're authorized to bind it.

3. What the Service Does

The Service provides wellness / performance insights, coaching, visualizations, and related features. The Service may connect to third-party services like Oura.

Not medical advice: The Service does not provide medical advice, diagnosis, or treatment.

4. Accounts & Security

You are responsible for:

  • Maintaining the confidentiality of your login credentials
  • All activity under your account

If you believe your account is compromised, contact us immediately.

5. Third-Party Integrations (Oura)

If you connect an Oura account, you authorize us to access, import, store, and process your Oura data to provide and improve the Service.

You understand and agree:

  • Oura is not responsible for the Service
  • Your use of Oura data through the Service may also be governed by Oura's terms/policies
  • We may suspend or remove Oura access if required by Oura or applicable law

6. Your Content & Data Rights

6.1 Your data remains yours

As between you and the Company, you own your personal data. You grant us the permissions below so we can operate the Service.

6.2 License you grant to us

You grant us a worldwide, royalty-free license to:

  • host, store, back up, reproduce, process, analyze, transform, and display your data
  • create derived data (scores, tags, summaries, recommendations, predictions)
  • create aggregated and de-identified data from your usage and device data

...for the purpose of operating, improving, securing, and developing the Service.

6.3 Aggregated + de-identified publications

We may use and publish aggregated and/or de-identified insights (examples: "average sleep score by month," "trendlines," "population-level correlations") that do not reasonably identify you.

7. Optional Public Sharing Features

The Service may include features that let you choose to share certain information publicly (for example: a public profile, a link you share, or a community post).

Important rules:

  • Public sharing is opt-in (you must enable it)
  • You control what is shared
  • If you disable public sharing, we'll remove future public visibility, and we'll remove previously shared public info when reasonably possible (subject to caching, legal needs, and technical limitations)
  • We do not guarantee deletion from third-party caches or screenshots

8. Prohibited Uses

You agree not to:

  • Break the law or violate anyone's rights
  • Attempt to access other users' accounts or data
  • Scrape, reverse engineer, disrupt, or overload the Service
  • Use the Service to build, publish, or distribute a dataset in a way that violates third-party platform rules (including Oura's API rules)

9. Subscriptions & Billing

If the Service offers paid plans:

  • Fees are shown at checkout
  • Taxes may apply
  • Payments are non-refundable except where required by law
  • We may change pricing with notice for future billing cycles

10. Termination

You may stop using the Service anytime.

We may suspend or terminate your access if:

  • you violate these Terms
  • we must comply with law or a platform requirement
  • your use creates risk or harm to the Service or others

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL.

OUR TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY (OR $100 IF YOU PAID NOTHING).

13. Indemnity

You agree to defend and indemnify the Company from claims arising out of your misuse of the Service or violation of these Terms.

14. Arbitration & Class Action Waiver

Any dispute arising out of these Terms will be resolved by binding arbitration on an individual basis (no class actions), except for small claims matters.

15. Governing Law

These Terms are governed by the laws of the State of California, United States, excluding conflict-of-law rules.

16. Changes to Terms

We may update these Terms. If changes are material, we'll provide reasonable notice. Continued use after changes means you accept them.

17. Contact

Questions? Contact us at support@sleepladder.com